Automation integration
Native connector coming soonZapier + WhatsApp via InfiQ
Anything that can trigger a zap can send a WhatsApp message. Use Zapier's built-in webhook actions with the InfiQ API today — a listed InfiQ app with prebuilt triggers is on the way.
How the data flows
Zapier
your system
InfiQ
rules + templates
You're all set! We'll keep you posted right here on WhatsApp.
✓✓
delivered · read
Live syncWhy connect
What syncing Zapier unlocks
Four flows teams typically wire up first when Zapier starts talking to WhatsApp.
Thousands of apps, one channel
Forms, calendars, payment tools, spreadsheets, helpdesks — if it is on Zapier, its events can fire an InfiQ template through a webhook action.
No-code for ops teams
Zapier's 'Webhooks by Zapier' action posts to the InfiQ API with fields mapped visually. Ops teams ship WhatsApp automations without waiting on engineering.
Inbound messages fan out
InfiQ webhooks can trigger zaps too — a new WhatsApp enquiry can create a CRM lead, a helpdesk ticket and a Slack ping in one multi-step zap.
Filters, paths and delays
Use Zapier's filters and paths to send different templates by order value, city or plan, and delays to time reminders exactly right.
How it works today
Connect today with webhooks and the REST API
No waiting on a connector: Zapier and InfiQ can talk today over the same rails the native integration will use.
- 1
Create your API credentials
Sign in to the InfiQ dashboard and generate a scoped API key — it takes about a minute.
- 2
Wire Zapier events to InfiQ
Point Zapier's webhooks or automation layer at the InfiQ REST API, and subscribe to InfiQ webhooks for replies and delivery states.
- 3
Send approved templates
Trigger pre-approved WhatsApp templates with live data, and handle inbound replies in the shared team inbox or your own system.
Example flows
- Typeform submission → zap → InfiQ API → instant WhatsApp acknowledgement
- Calendly booking → confirmation template now, reminder template 1 hour before
- InfiQ inbound-message webhook → zap → CRM lead + Slack notification
Endpoint references, payload examples and sandbox keys are in the developer docs.
Native Zapier integration
A listed InfiQ app on the Zapier directory with prebuilt triggers (message received, delivery status) and actions (send template, add contact) — so zaps use dropdowns instead of raw webhook URLs and JSON.
Native integration coming soon — connect today via webhooks and the REST API. Flows you build now carry over unchanged when the connector ships: it replaces the wiring, not your templates or automations.
Where it fits
Teams that pair Zapier with WhatsApp
See how businesses in these industries run the flows above end to end on InfiQ.
Related
Where this integration fits
FAQ
Zapier integration — common questions
Is the Zapier integration available now?
You can connect today using Zapier's built-in 'Webhooks by Zapier' action pointed at the InfiQ REST API, and InfiQ webhooks can trigger your zaps. What is coming soon is a listed InfiQ app on the Zapier directory with prebuilt triggers and actions.
What can I automate between Zapier and WhatsApp?
Practically anything with a trigger: form submissions, calendar bookings, new orders, payment events and CRM changes can all send WhatsApp templates; inbound WhatsApp messages can create leads, tickets and notifications across your stack.
Do I need developers to set this up?
Usually not. Zapier's webhook action is configured visually — you paste the InfiQ endpoint and API key from your dashboard and map fields with dropdowns. Our docs at /developers include copy-paste examples for the common zaps.
When is the listed InfiQ app coming?
It is in development and rolls out with our native connector programme — we do not publish dates we cannot keep. Zaps built with webhook actions today keep working; the listed app simply makes new ones faster to build.
Put Zapier on WhatsApp this week.
Start with the API today and switch to the native connector when it lands. Our team will map the flow in a 20-minute call.