Commerce integration

Native connector coming soon

WooCommerce + WhatsApp via InfiQ

Your WordPress store already fires hooks for every order event — point them at InfiQ and every status change becomes a WhatsApp message your customers actually read.

Book a demo Read the API docs

How the data flows

WooCommerce

your system

order.created

InfiQ

rules + templates

→ order_confirmed

Customer

Order #4821 confirmed! We'll message you when it ships. 🎉

✓✓

delivered · read

Live sync

Why connect

What syncing WooCommerce unlocks

Four flows teams typically wire up first when WooCommerce starts talking to WhatsApp.

Order status on WhatsApp

Processing, shipped, completed, refunded — map WooCommerce order statuses to approved templates and keep buyers informed without a single support ticket.

Cart and checkout recovery

Pair a cart-abandonment plugin or custom hook with the InfiQ API to send a timed WhatsApp nudge with a return-to-cart link.

COD verification

Send a button-based confirmation for cash-on-delivery orders the moment they are placed, and hold dispatch until the customer taps yes.

Back-in-stock and review requests

Notify waitlists when a product restocks and request reviews a few days after delivery — both as simple API calls from your WordPress backend.

How it works today

Connect today with webhooks and the REST API

No waiting on a connector: WooCommerce and InfiQ can talk today over the same rails the native integration will use.

1
Create your API credentials
Sign in to the InfiQ dashboard and generate a scoped API key — it takes about a minute.
2
Wire WooCommerce events to InfiQ
Point WooCommerce's webhooks or automation layer at the InfiQ REST API, and subscribe to InfiQ webhooks for replies and delivery states.
3
Send approved templates
Trigger pre-approved WhatsApp templates with live data, and handle inbound replies in the shared team inbox or your own system.

Developer documentation

Example flows

woocommerce_order_status_changed hook → InfiQ API → status template with order number
New COD order → confirmation template with yes/no quick-reply buttons
Order completed + 3 days → review request with a rating link

Endpoint references, payload examples and sandbox keys are in the developer docs.

Coming soon

Native WooCommerce integration

A WordPress plugin: install from the InfiQ dashboard or the plugin directory, paste your API key, tick the order events you want, and pick a template per event. Field mapping and test sends included — no code required.

Native integration coming soon — connect today via webhooks and the REST API. Flows you build now carry over unchanged when the connector ships: it replaces the wiring, not your templates or automations.

Connect via the API today →Ask about the roadmap →

Where it fits

Teams that pair WooCommerce with WhatsApp

See how businesses in these industries run the flows above end to end on InfiQ.

E-commerce & D2C

All industry solutions

Where this integration fits

WhatsApp for E-commerce & D2CSee how E-commerce & D2C teams run these flows end to end.WhatsApp Business APIThe official API and shared inbox behind every integration.E-commerce WhatsApp templatesReady-to-edit templates to send from this integration.All WhatsApp integrationsConnect your CRM, store, payments and automation stack.

FAQ

WooCommerce integration — common questions

Is the WooCommerce integration available now?

Yes — you can connect WooCommerce to InfiQ today using webhooks and the REST API. What is still in development is the native one-click connector; until it ships, the connection is API-based rather than point-and-click.

What can I automate between WooCommerce and WhatsApp?

Order status notifications end to end, COD confirmation before dispatch, abandoned-cart reminders, back-in-stock alerts for waitlists, review requests after delivery, and broadcasts to customer segments you sync from WooCommerce.

Do I need developers to set this up?

For the direct API route, yes — a developer typically wires up the first flow in a few hours using our docs at /developers. If you have no engineering bandwidth, you can bridge WooCommerce and InfiQ through Zapier or Make without writing code. The native connector will remove the technical step entirely.

When is the native connector coming?

Native connectors roll out in phases and we do not publish dates we cannot keep — talk to us for the current roadmap. Building on the API today is safe: when the connector ships it replaces the plumbing, not your templates or message flows.

Put WooCommerce on WhatsApp this week.

Start with the API today and switch to the native connector when it lands. Our team will map the flow in a 20-minute call.

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