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Baladiyat ad Dawhah

WhatsApp Business API for Indian businesses with customers in Doha

Doha keeps UTC+3 all year, two and a half hours behind India, and around 830,000 Indians live in Qatar. Their questions often arrive after Indian offices close; the 24-hour window is what lets the morning shift catch up.

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Municipality
Doha (Baladiyat ad Dawhah)
Country
Qatar
Clock
UTC+3 all year, 2.5 hours behind IST[3]
Indian community
Around 830,000 in Qatar[1]
Partnership
Strategic partnership since February 2025[1]
Meta market
Qatar

For Indian travel firms, brands, banks and exporters with customers in Doha: how a message sent on a Doha evening can still be answered free-form the next morning in India, which template languages fit Qatari and Indian customers, and what a message to a +974 number costs in rupees.

See it work

A Doha evening, an Indian morning

A family in Al Sadd writes to an Indian travel firm after dinner, when it is past ten at night in Kochi. Drag the clock to see how much of the answer still fits in the window.

Qatar has kept UTC+3 since 1972 and India never changes its clocks, so the gap is a fixed two and a half hours. A 20:00 message from Doha lands at 22:30 IST, after most Indian desks have closed. Nothing is lost: the window stays open until 20:00 Doha time the next day, and the morning shift in India answers well inside it.

Every reply in that window is a service message, charged per message since 1 October 2026, and can carry a link or a document. Once the window shuts, the next update, such as a check-in reminder, goes as an approved utility template sent by your booking system through the developer API.

One Doha enquiry and the 24 hours it opens

13 / 13

Time since it opened

28h 48m

ClosedCheck-in reminder: approved utility template
20:00 Doha · a family in Al Sadd asks for four seats to Kochi
07:30 Doha · 10:00 IST: an agent in Kochi sends two fares
10:00 Doha · a payment link for the fare held
13:00 Doha · e-tickets sent as PDFs
20:00 Doha · the window closes
0h6h12h18h24hWindow closes
The family's message opens a 24-hour customer service window. Everything inside it, fares, a payment link, the tickets, can be sent free-form; a check-in reminder after it closes needs an approved template.

28h 48m in: window closed. Check-in reminder: approved utility template.

The Indian Doha a business writes to

What the Embassy of India in Doha reports about the people, trade and links between the two countries.

The Embassy describes an Indian community of around 830,000 people in Qatar.[1]

India's bilateral trade with Qatar stood at US$13.91 billion in FY 2025–26, against US$14.14 billion the year before.[1]

Qatar is India's largest LNG supplier: 10.86 million tonnes worth US$5.61 billion in FY 2025–26.[1]

The Embassy cites more than 20,000 Indian companies, large and small, operating in Qatar.[1]

UPI was formally launched in Qatar on 7 October 2025.[1]

Before the regional conflict that began in February 2026, 214 flights a week linked India and Qatar; the Embassy reports service back above 70 percent of normal capacity.[1]

Indian businesses with Doha customers

The readers this page is for, and the messages a Doha customer waits for.

Travel firms and airlines' agents

Families travelling between Doha and India need fares, changes and tickets quickly, especially while schedules are still recovering.[1]

  • Fare replies inside the window
  • Rebooking and schedule-change notices
  • Check-in reminders

D2C brands shipping to Qatar

With UPI launched in Qatar, a payment link sent in a chat is one tap for many Indian customers there.[1]

  • Order confirmation
  • Payment link and receipt
  • Delivery updates

Banks, insurers and developers

NRI customers in Doha hear from institutions in India about accounts, premiums and property instalments.

  • One-time passcodes
  • EMI and premium reminders
  • KYC document requests

Food and goods exporters

Some of the 20,000 Indian companies in Qatar import from suppliers in India and track every consignment.[1]

  • Proforma confirmations
  • Shipment notices
  • Payment-received updates

Who answers after the Indian day ends

In Doha the evening is when customers write; in India it is when no one is there to read. The window bridges the night.

A Doha working day from 08:00 to 17:00 runs from 10:30 to 19:30 in India, so the overlap is long. The pressure point is the Doha evening, when families finish work and write about trips, orders and accounts, and India is heading to bed.

There are two honest answers. Put systems on the night shift: an order system or booking engine can send confirmations and status updates as utility templates at any hour. And let people take the morning: a question from 21:00 in Doha is still inside its window at 10:00 IST the next day.

What a small team should not do is promise a reply time it cannot keep. Say in the first automated answer when a person will reply, and then reply inside the window.

Qatari Arabic, Qatari English and the community's own

Meta has Qatar-specific Arabic and English codes, and Indian-language codes for customers who want them. Each language version of a template is approved separately.

Inside the 24-hour window your agents can reply in any language they write. InfiQ's own support team works in English and Hindi.

Meta template languages relevant to Doha
LanguageMeta codeUse it for
Arabic (Qatar)ar_QARight-to-left; for Qatari customers and Arabic-first contacts
English (Qatar)en_QABusiness, B2B and most expatriate customers
MalayalammlFor Indian families who chose it at opt-in
HindihiFor Indian customers who asked for Hindi

Prices in ₹ and QAR

What a message to a Doha number costs

Qatar has its own line on Meta's rate card: ₹1.05 for a utility template, ₹1.05 for a passcode, ₹3.00 for an opted-in offer and ₹1.05 for a service reply, in rupees before GST. Plans start at ₹999 a month.

Snapshot rates · as of 20 Oct 2026, 00:02 UTC

Lite

₹999 / month≈ QAR 38.25 QAR

₹833 / month, billed yearly≈ QAR 31.90 QAR

Growth

₹2,999 / month≈ QAR 114.84 QAR

₹2,499 / month, billed yearly≈ QAR 95.69 QAR

Enterprise

Custom volume pricing, custom SLA and dedicated infrastructure.

Per message to Doha · Qatar

InfiQ per-message rates for Doha in rupees and QAR
Category₹ INRQAR
Marketing₹2.9992QAR 0.115
Utility₹1.0547QAR 0.0404
Authentication₹1.0547QAR 0.0404
Service₹1.0547QAR 0.0404
Per-message rates for all 47 markets, in ₹ and QAR
Per-message rates by market, effective 1 October 2026
MarketMarketingUtilityAuthenticationService
ArgentinaQAR 0.208₹5.4352QAR 0.0876₹2.2874QAR 0.0876₹2.2874QAR 0.0876₹2.2874
BangladeshQAR 0.247₹6.4397QAR 0.0125₹0.3254QAR 0.0125₹0.3254QAR 0.0125₹0.3254
BrazilQAR 0.210₹5.4970QAR 0.0229₹0.5981QAR 0.0229₹0.5981QAR 0.0229₹0.5981
ChileQAR 0.299₹7.8162QAR 0.0673₹1.7585QAR 0.0673₹1.7585QAR 0.0673₹1.7585
ColombiaQAR 0.0421₹1.0993QAR 0.0027₹0.0706QAR 0.0027₹0.0706QAR 0.0027₹0.0706
EgyptQAR 0.217₹5.6629QAR 0.0121₹0.3167QAR 0.0121₹0.3167QAR 0.0121₹0.3167
FranceQAR 0.289₹7.5588QAR 0.101₹2.6393QAR 0.101₹2.6393QAR 0.101₹2.6393
GermanyQAR 0.460₹12.0088QAR 0.185₹4.8386QAR 0.185₹4.8386QAR 0.185₹4.8386
Hong KongQAR 0.247₹6.4397QAR 0.0876₹2.2867QAR 0.0876₹2.2867QAR 0.0876₹2.2867
HungaryQAR 0.289₹7.5596QAR 0.118₹3.0700QAR 0.118₹3.0700QAR 0.118₹3.0700
IndiaQAR 0.0361₹0.9435QAR 0.0074₹0.1941QAR 0.0054₹0.1402QAR 0.0056₹0.1450
IndonesiaQAR 0.138₹3.6133QAR 0.0842₹2.1979QAR 0.0842₹2.1979QAR 0.0842₹2.1979
IraqQAR 0.115₹2.9992QAR 0.0266₹0.6943QAR 0.0266₹0.6943QAR 0.0266₹0.6943
IsraelQAR 0.119₹3.1045QAR 0.0179₹0.4662QAR 0.0179₹0.4662QAR 0.0179₹0.4662
ItalyQAR 0.267₹6.9847QAR 0.101₹2.6369QAR 0.101₹2.6369QAR 0.101₹2.6369
KazakhstanQAR 0.203₹5.3098QAR 0.0606₹1.5824QAR 0.0606₹1.5824QAR 0.0606₹1.5824
KuwaitQAR 0.267₹6.9671QAR 0.148₹3.8671QAR 0.148₹3.8671QAR 0.148₹3.8671
MalaysiaQAR 0.290₹7.5644QAR 0.0472₹1.2314QAR 0.0472₹1.2314QAR 0.0472₹1.2314
MexicoQAR 0.134₹3.4877QAR 0.0286₹0.7471QAR 0.0286₹0.7471QAR 0.0286₹0.7471
MoroccoQAR 0.139₹3.6425QAR 0.0774₹2.0218QAR 0.0774₹2.0218QAR 0.0774₹2.0218
NetherlandsQAR 0.538₹14.0494QAR 0.168₹4.3987QAR 0.168₹4.3987QAR 0.168₹4.3987
NepalQAR 0.247₹6.4397QAR 0.0114₹0.2990QAR 0.0114₹0.2990QAR 0.0114₹0.2990
NigeriaQAR 0.174₹4.5421QAR 0.0226₹0.5898QAR 0.0226₹0.5898QAR 0.0226₹0.5898
OmanQAR 0.115₹2.9992QAR 0.0831₹2.1709QAR 0.0831₹2.1709QAR 0.0831₹2.1709
PakistanQAR 0.159₹4.1620QAR 0.0505₹1.3200QAR 0.0505₹1.3200QAR 0.0505₹1.3200
PeruQAR 0.237₹6.1843QAR 0.101₹2.6392QAR 0.101₹2.6392QAR 0.101₹2.6392
PolandQAR 0.123₹3.2105QAR 0.0410₹1.0702QAR 0.0410₹1.0702QAR 0.0410₹1.0702
QatarQAR 0.115₹2.9992QAR 0.0404₹1.0547QAR 0.0404₹1.0547QAR 0.0404₹1.0547
RomaniaQAR 0.289₹7.5596QAR 0.0974₹2.5436QAR 0.0974₹2.5436QAR 0.0974₹2.5436
RussiaQAR 0.270₹7.0520QAR 0.135₹3.5173QAR 0.135₹3.5173QAR 0.135₹3.5173
Saudi ArabiaQAR 0.194₹5.0537QAR 0.0360₹0.9401QAR 0.0360₹0.9401QAR 0.0360₹0.9401
SingaporeQAR 0.247₹6.4397QAR 0.0539₹1.4072QAR 0.0539₹1.4072QAR 0.0539₹1.4072
South AfricaQAR 0.128₹3.3385QAR 0.0320₹0.8369QAR 0.0320₹0.8369QAR 0.0320₹0.8369
SpainQAR 0.238₹6.2161QAR 0.0673₹1.7578QAR 0.0673₹1.7578QAR 0.0673₹1.7578
Sri LankaQAR 0.247₹6.4397QAR 0.0067₹0.1759QAR 0.0067₹0.1759QAR 0.0067₹0.1759
TurkeyQAR 0.0367₹0.9587QAR 0.0030₹0.0792QAR 0.0030₹0.0792QAR 0.0030₹0.0792
UkraineQAR 0.289₹7.5596QAR 0.100₹2.6138QAR 0.100₹2.6138QAR 0.100₹2.6138
United Arab EmiratesQAR 0.194₹5.0537QAR 0.0529₹1.3811QAR 0.0529₹1.3811QAR 0.0529₹1.3811
United KingdomQAR 0.214₹5.5795QAR 0.0741₹1.9346QAR 0.0741₹1.9346QAR 0.0741₹1.9346
North AmericaQAR 0.0842₹2.1976QAR 0.0114₹0.2989QAR 0.0114₹0.2989QAR 0.0114₹0.2989
Rest of AfricaQAR 0.0758₹1.9796QAR 0.0135₹0.3516QAR 0.0135₹0.3516QAR 0.0135₹0.3516
Rest of Asia PacificQAR 0.284₹7.4057QAR 0.0381₹0.9938QAR 0.0381₹0.9938QAR 0.0381₹0.9938
Rest of Central & Eastern EuropeQAR 0.289₹7.5596QAR 0.0712₹1.8595QAR 0.0712₹1.8595QAR 0.0712₹1.8595
Rest of Latin AmericaQAR 0.249₹6.5048QAR 0.0380₹0.9934QAR 0.0380₹0.9934QAR 0.0380₹0.9934
Rest of Middle EastQAR 0.132₹3.4490QAR 0.0306₹0.7998QAR 0.0306₹0.7998QAR 0.0306₹0.7998
Rest of Western EuropeQAR 0.199₹5.2054QAR 0.0575₹1.5019QAR 0.0575₹1.5019QAR 0.0575₹1.5019
OtherQAR 0.203₹5.3098QAR 0.0259₹0.6769QAR 0.0259₹0.6769QAR 0.0259₹0.6769
Currency converter

QAR 38.25 QAR

Indicative conversion at reference rates (ExchangeRate-API snapshot). InfiQ sets and invoices prices in Indian rupees, excluding GST; your bank’s rate on the day you pay will differ. Rates By Exchange Rate API.

Plan prices are monthly, in rupees, excluding GST; yearly billing is two months free. Messages are charged per delivered message on top of the plan, at the rate for the recipient’s country. Full details: InfiQ pricing. Meta prices by the recipient's country code, so an NRI customer in Doha who still uses an Indian +91 number is billed at India rates, ₹0.19 for a utility template. Riyal figures in the converter are indicative; InfiQ invoices in rupees.

Work out your own monthly cost by message type.

Calculate your exact cost

On InfiQ

What an Indian team uses to serve Doha

Built for the evening message and the morning reply.

  • Shared team inbox

    One WhatsApp number answered by a team: 10 users on Lite and 25 on Growth, agent and manager roles, transfers, private notes, labels and canned replies.

    Doha's evening messages wait in one queue, in order, for the first agent on shift in India, with notes from whoever saw them last.

  • Developer API and webhooks

    A REST API with scoped keys, idempotency keys and per-key rate limits, plus HMAC-SHA256-signed webhooks retried for 24 hours. Included on Growth, an add-on on Lite.

    Your booking or order system sends confirmations and schedule changes as utility templates at any Doha hour, with signed webhooks reporting delivery.

  • Template manager and library

    Draft, submit and track WhatsApp message templates for Meta's approval, starting from a library of 1,000+ ready templates in 27 categories.

    Keep Arabic (Qatar), English (Qatar) and Malayalam versions of each confirmation and track Meta's approval of all three.

  • Consent records and opt-out enforcement

    Each contact's opt-in source and time are recorded, STOP replies are enforced at platform level (even against later imports), and the audit trail exports.

    Record each Doha customer's opt-in before any offer, and enforce STOP across the account.

Nearby

City pages near Doha

The nearest city pages around the Gulf, nearest first, while Qatar has only Doha.

Law No. 13 of 2016, which prohibits unsolicited direct marketing without prior consent, and the +974 rate apply countrywide; the Qatar guide covers them.

Guides for Doha teams

Questions Doha businesses ask

A family in Al Sadd wrote to us at 21:00 Doha time. Can our Kochi desk still reply free-form in the morning?+
Yes. 21:00 in Doha is 23:30 IST, and the 24-hour window stays open until 21:00 Doha time the next day, 23:30 IST. A reply at 10:00 IST is well inside it and costs ₹1.05 as a service message.
Schedules between Doha and Indian cities changed after February 2026. Can rebooking notices go out on WhatsApp?+
Yes, as utility templates about a booking the customer made, at ₹1.05 per delivered message, sent by your booking system when a flight changes. The customer's reply opens a window for your agents to sort out the new itinerary free-form.
Our shoppers in Doha pay with UPI. Can we send a payment link in the chat?+
Yes, a link from your payment provider can go in a template or a service reply; InfiQ does not take payments inside the chat itself. UPI was formally launched in Qatar in October 2025, so whether the link offers it depends on your gateway.
Do our order confirmations need to be in Qatari Arabic for customers in Lusail and West Bay?+
Not necessarily. Meta offers Arabic (Qatar) and English (Qatar) codes, plus Malayalam and Hindi for Indian customers, each approved separately. Ask customers which they want at opt-in and send that version.
Can our bank send passcodes and EMI reminders to NRI customers in the Industrial Area?+
Yes. A one-time passcode is an authentication template at ₹1.05 and an EMI reminder a utility template at ₹1.05, both at the Qatar rate for +974 numbers. Customers who keep an Indian +91 number are billed at India rates.
An importer near Souq Waqif wants its own WhatsApp number on our InfiQ account. Can we set it up?+
InfiQ serves India-based businesses: your Indian company holds the account, pays in rupees with GST and messages Qatari numbers at the Qatar rate. Whether a number for a business based in Doha fits that account is a question for sales, so ask them first.
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Sources

Facts on this page were checked against these sources on the dates shown. Page updated 2026-10-20.

  1. [1]India–Qatar bilateral relations · Embassy of India, Doha · read 2026-10-20
  2. [2]Qatar: Law No. (13) of 2016 Concerning Personal Data Protection · DLA Piper, Data Protection Laws of the World · read 2026-10-20
  3. [3]tzdb 'asia' file: Asia/Qatar (+03 since June 1972) · IANA Time Zone Database · read 2026-10-20
  4. [4]Pricing on the WhatsApp Business Platform · Meta for Developers · read 2026-10-20

Catch every Doha evening by the Indian morning

Start a 7-day Lite trial, no card needed, and run your Doha conversations from India. If your business is based in Doha, talk to sales about whether InfiQ fits.

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