Copper mining
The world's top copper producer by USGS's 2025 estimate; the U.S. ITA puts Chile at 24% of global copper production.[9],[11]
- Shift changes
- Safety notices
- Site logistics
Latin America · Meta market: Chile
WhatsApp Business API in Chile, ahead of the new data law
On 1 December 2026, Chile moves from a 1999 privacy law to a modern one with its own enforcement agency. Consent you collect for WhatsApp now should already meet the new standard.
Drag or swipe to rotate. Use the arrow keys to rotate, plus and minus to zoom, and 0 to reset.
For Indian businesses with Chilean customers, and Chilean companies weighing InfiQ: what Ley 19.628 requires today, what Ley 21.719 changes from 1 December 2026 and who will enforce it, how Chile's clock changes affect sends, and what messages to Chile cost.
See it work
From Ley 19.628 to Ley 21.719
Chile's privacy law is being rebuilt, with a fixed start date and a new regulator. Step through what applies when.
For a WhatsApp programme the date that matters is 1 December 2026. From then, consent has to be free, informed and specific, given in advance and unequivocally, and you carry the burden of proving it.
Two other changes arrive with it. Legitimate interest becomes a lawful basis, with the person entitled to know which interest you rely on; and people gain a right to object to processing for direct marketing, profiling included.
Review your opt-in records now. Where one would not meet the new standard, ask again at the next natural touchpoint, such as checkout or a conversation the customer starts. WhatsApp's own policy requires an opt-in under either law.
Chile's data-protection changeover
5 / 5
1 Dec 2026Coming upEvent 5 of 5
A data-protection agency for Chile
The Agencia de Protección de Datos Personales becomes operative with the new regime and will keep a public National Registry of Sanctions and Compliance.
Event 5 of 5: 1 Dec 2026 — A data-protection agency for Chile (coming up). The Agencia de Protección de Datos Personales becomes operative with the new regime and will keep a public National Registry of Sanctions and Compliance.
Compliance
Consent in Chile, before and after 1 December
Neither data law mentions messaging apps, so applying them to WhatsApp is an interpretation. Consumer law adds a rule about stopping promotions.
Ley 19.628 on the Protection of Private Life (1999) governs personal data until 30 November 2026. From 1 December 2026, Ley 21.719 amends it and creates the Agencia de Protección de Datos Personales; until then Chile has no dedicated data-protection authority.[2],[1]
Regulator: Agencia de Protección de Datos Personales (from 1 December 2026)
Point 1
Today: express, written consent
Under Article 4 of Ley 19.628, processing needs legal authorisation or the person's express consent, given in writing after being told the purpose, and it can be revoked in writing.[2]
Point 2
Today's exception for direct-response marketing
No authorisation is needed for certain data from publicly accessible sources, including where it is needed for direct-response commercial communications or direct selling.[2]
Point 3
From December: a higher bar for consent
Ley 21.719 requires consent that is free, informed and specific, given in advance and unequivocally, and the controller must be able to prove it had consent (amended Article 12).[1]
Point 4
From December: legitimate interest, and a right to object
The new law adds lawful bases including legitimate interest, with the person entitled to be told which interest is relied on (amended Article 13), and gives people a right to object to processing done only for direct marketing, including profiling.[1]
Point 5
A registry of sanctions, and an old register retired
The Agency will keep a public National Registry of Sanctions and Compliance, and the Civil Registry's old database register under Article 22 of Ley 19.628 is to be eliminated before the new rules take effect.[1]
Point 6
Consumer law: stop means stop
Article 28 B of Ley 19.496, in the consolidated text dated April 2021, requires suppliers sending promotions by post, fax, calls or telephone messaging services to offer an expedited way to stop them; once someone asks, new messages are prohibited. Whether WhatsApp counts as a telephone messaging service is an interpretation.[3]
Point 7
WhatsApp's own opt-in rule
Meta's WhatsApp Business Messaging Policy requires the person's opt-in confirming they want messages from you, under either Chilean law.[16]
- A summary of public guidance from the sources cited, not legal advice.
Market brief
Chile in six lines
A copper economy with near-universal internet use, where business contacts are swapped on WhatsApp.
- 01
The U.S. ITA notes that in Chilean business meetings, exchanging WhatsApp contact details instead of business cards is increasingly common.[5]
- 02
Meta said on its first-quarter 2026 earnings call that it had expanded Business AIs on WhatsApp to small and medium businesses across Latin America.[6]
- 03
About 95.6% of people in Chile used the internet in 2024, and the population was about 19.9 million in 2025 (World Bank).[7]
- 04
Chile's nominal GDP was about US$357 billion in 2025, fifth in Latin America, by the IMF's estimate.[8]
- 05
Chile is the world's largest copper producer, with an estimated 5.3 million tonnes of mine output in 2025 out of about 23 million worldwide (USGS); ores and metals were about 59% of merchandise exports.[9],[10]
- 06
Continental Chile is on UTC-4 in winter and UTC-3 from September to April, a schedule Decree 98 of 2026 keeps through April 2029; Aysén and Magallanes stay on UTC-3 all year.[4]
What Chilean sectors send
Mining leads the export figures; retail and fintech lead the consumer conversations.
Lithium
Chile holds the world's largest lithium reserves, about 9.2 million of 37 million tonnes, and is one of the largest producers, with an estimated 56,000 tonnes in 2025 (USGS).[12]
- Contractor coordination
- Supplier updates
Agri-food exports
Food was about 22% of merchandise exports in 2025 (World Bank).[13]
- Harvest and shipment updates
- Buyer coordination
Retail and e-commerce
The Santiago Chamber of Commerce, cited by the U.S. ITA, says Chile has Latin America's highest per-capita e-commerce consumption; Falabella is the largest online retailer and Mercado Libre a dominant marketplace.[14]
- Order tracking
- Campaign offers to opted-in customers
- Returns support
Fintech and digital services
The U.S. ITA names Tenpo as Chile's largest neobank, with over two million users, and notes that Microsoft opened its first South American Azure region in Santiago in 2025.[15]
- Onboarding
- Card and transfer alerts
- Incident updates
Chilean Spanish
Meta has a template code for Chilean Spanish, es_CL. Each language version of a template is approved separately.
Chilean Spanish has its own vocabulary, and a template written for Spain or Mexico reads like an import. Have a Chilean speaker write or review each template, and keep the same voice in automated replies.
InfiQ's own support team works in English and Hindi. Spanish copy comes from your side.
| Language | Meta code | Use it for |
|---|---|---|
| Spanish (Chile) | es_CL | Consumer templates |
| English | en | Mining, export and multinational contacts |
Prices in ₹ and CLP
What messages to Chile cost
Chile has its own row on Meta's rate card. On InfiQ a marketing message costs ₹7.82, utility ₹1.76, authentication ₹1.76 and a service reply ₹1.76; plans start at ₹999 a month.
Snapshot rates · as of 20 Oct 2026, 00:02 UTC
Lite
₹999 / month≈ $10,342 CLP
₹833 / month, billed yearly≈ $8,623 CLP
Growth
₹2,999 / month≈ $31,046 CLP
₹2,499 / month, billed yearly≈ $25,870 CLP
Enterprise
Custom volume pricing, custom SLA and dedicated infrastructure.
Per message to Chile · Chile
| Category | ₹ INR | CLP |
|---|---|---|
| Marketing | ₹7.8162 | $80.9 |
| Utility | ₹1.7585 | $18.2 |
| Authentication | ₹1.7585 | $18.2 |
| Service | ₹1.7585 | $18.2 |
Per-message rates for all 47 markets, in ₹ and CLP
| Market | Marketing | Utility | Authentication | Service |
|---|---|---|---|---|
| Argentina | $56.3₹5.4352 | $23.7₹2.2874 | $23.7₹2.2874 | $23.7₹2.2874 |
| Bangladesh | $66.7₹6.4397 | $3.4₹0.3254 | $3.4₹0.3254 | $3.4₹0.3254 |
| Brazil | $56.9₹5.4970 | $6.2₹0.5981 | $6.2₹0.5981 | $6.2₹0.5981 |
| Chile | $80.9₹7.8162 | $18.2₹1.7585 | $18.2₹1.7585 | $18.2₹1.7585 |
| Colombia | $11.4₹1.0993 | $0.731₹0.0706 | $0.731₹0.0706 | $0.731₹0.0706 |
| Egypt | $58.6₹5.6629 | $3.3₹0.3167 | $3.3₹0.3167 | $3.3₹0.3167 |
| France | $78.2₹7.5588 | $27.3₹2.6393 | $27.3₹2.6393 | $27.3₹2.6393 |
| Germany | $124₹12.0088 | $50.1₹4.8386 | $50.1₹4.8386 | $50.1₹4.8386 |
| Hong Kong | $66.7₹6.4397 | $23.7₹2.2867 | $23.7₹2.2867 | $23.7₹2.2867 |
| Hungary | $78.3₹7.5596 | $31.8₹3.0700 | $31.8₹3.0700 | $31.8₹3.0700 |
| India | $9.8₹0.9435 | $2.0₹0.1941 | $1.5₹0.1402 | $1.5₹0.1450 |
| Indonesia | $37.4₹3.6133 | $22.8₹2.1979 | $22.8₹2.1979 | $22.8₹2.1979 |
| Iraq | $31.0₹2.9992 | $7.2₹0.6943 | $7.2₹0.6943 | $7.2₹0.6943 |
| Israel | $32.1₹3.1045 | $4.8₹0.4662 | $4.8₹0.4662 | $4.8₹0.4662 |
| Italy | $72.3₹6.9847 | $27.3₹2.6369 | $27.3₹2.6369 | $27.3₹2.6369 |
| Kazakhstan | $55.0₹5.3098 | $16.4₹1.5824 | $16.4₹1.5824 | $16.4₹1.5824 |
| Kuwait | $72.1₹6.9671 | $40.0₹3.8671 | $40.0₹3.8671 | $40.0₹3.8671 |
| Malaysia | $78.3₹7.5644 | $12.7₹1.2314 | $12.7₹1.2314 | $12.7₹1.2314 |
| Mexico | $36.1₹3.4877 | $7.7₹0.7471 | $7.7₹0.7471 | $7.7₹0.7471 |
| Morocco | $37.7₹3.6425 | $20.9₹2.0218 | $20.9₹2.0218 | $20.9₹2.0218 |
| Netherlands | $145₹14.0494 | $45.5₹4.3987 | $45.5₹4.3987 | $45.5₹4.3987 |
| Nepal | $66.7₹6.4397 | $3.1₹0.2990 | $3.1₹0.2990 | $3.1₹0.2990 |
| Nigeria | $47.0₹4.5421 | $6.1₹0.5898 | $6.1₹0.5898 | $6.1₹0.5898 |
| Oman | $31.0₹2.9992 | $22.5₹2.1709 | $22.5₹2.1709 | $22.5₹2.1709 |
| Pakistan | $43.1₹4.1620 | $13.7₹1.3200 | $13.7₹1.3200 | $13.7₹1.3200 |
| Peru | $64.0₹6.1843 | $27.3₹2.6392 | $27.3₹2.6392 | $27.3₹2.6392 |
| Poland | $33.2₹3.2105 | $11.1₹1.0702 | $11.1₹1.0702 | $11.1₹1.0702 |
| Qatar | $31.0₹2.9992 | $10.9₹1.0547 | $10.9₹1.0547 | $10.9₹1.0547 |
| Romania | $78.3₹7.5596 | $26.3₹2.5436 | $26.3₹2.5436 | $26.3₹2.5436 |
| Russia | $73.0₹7.0520 | $36.4₹3.5173 | $36.4₹3.5173 | $36.4₹3.5173 |
| Saudi Arabia | $52.3₹5.0537 | $9.7₹0.9401 | $9.7₹0.9401 | $9.7₹0.9401 |
| Singapore | $66.7₹6.4397 | $14.6₹1.4072 | $14.6₹1.4072 | $14.6₹1.4072 |
| South Africa | $34.6₹3.3385 | $8.7₹0.8369 | $8.7₹0.8369 | $8.7₹0.8369 |
| Spain | $64.3₹6.2161 | $18.2₹1.7578 | $18.2₹1.7578 | $18.2₹1.7578 |
| Sri Lanka | $66.7₹6.4397 | $1.8₹0.1759 | $1.8₹0.1759 | $1.8₹0.1759 |
| Turkey | $9.9₹0.9587 | $0.820₹0.0792 | $0.820₹0.0792 | $0.820₹0.0792 |
| Ukraine | $78.3₹7.5596 | $27.1₹2.6138 | $27.1₹2.6138 | $27.1₹2.6138 |
| United Arab Emirates | $52.3₹5.0537 | $14.3₹1.3811 | $14.3₹1.3811 | $14.3₹1.3811 |
| United Kingdom | $57.8₹5.5795 | $20.0₹1.9346 | $20.0₹1.9346 | $20.0₹1.9346 |
| North America | $22.7₹2.1976 | $3.1₹0.2989 | $3.1₹0.2989 | $3.1₹0.2989 |
| Rest of Africa | $20.5₹1.9796 | $3.6₹0.3516 | $3.6₹0.3516 | $3.6₹0.3516 |
| Rest of Asia Pacific | $76.7₹7.4057 | $10.3₹0.9938 | $10.3₹0.9938 | $10.3₹0.9938 |
| Rest of Central & Eastern Europe | $78.3₹7.5596 | $19.2₹1.8595 | $19.2₹1.8595 | $19.2₹1.8595 |
| Rest of Latin America | $67.3₹6.5048 | $10.3₹0.9934 | $10.3₹0.9934 | $10.3₹0.9934 |
| Rest of Middle East | $35.7₹3.4490 | $8.3₹0.7998 | $8.3₹0.7998 | $8.3₹0.7998 |
| Rest of Western Europe | $53.9₹5.2054 | $15.5₹1.5019 | $15.5₹1.5019 | $15.5₹1.5019 |
| Other | $55.0₹5.3098 | $7.0₹0.6769 | $7.0₹0.6769 | $7.0₹0.6769 |
Plan prices are monthly, in rupees, excluding GST; yearly billing is two months free. Messages are charged per delivered message on top of the plan, at the rate for the recipient’s country. Full details: InfiQ pricing. Compare the marketing and utility rates: where a message is genuinely an order or account update, a utility template costs less. Peso amounts are indicative; InfiQ invoices in rupees.
Rates for every Meta market, plus plans and add-ons, are on one page.
See all plans and ratesOn InfiQ
What a Chile programme runs on
A consent trail that will be asked for, templates in Chilean Spanish, and timing that follows Chile's clock.
- Consent records and opt-out enforcement
Before 1 December, check every opt-in against the new standard; InfiQ keeps the source and time of each and enforces STOP replies at platform level.
- Template manager and library
Draft es_CL templates, submit them for Meta's approval and track their status.
- Broadcast campaigns
Segment Magallanes and Aysén separately from the rest of the country and schedule each send for local time.
- Shared team inbox
One number, answered by a team, for customers from Arica to Punta Arenas.
- Developer API and webhooks
Shift notices and incident alerts from your own systems go out through the API, with signed webhooks reporting status.
- Customer data hosted in India
Customer data is processed in data centres in India; record that flow in your data map before December.
Two ways in
Two ways to start with Chile
Indian businesses can start today. A business based in Chile starts with sales.
Your business is in India
- 1.
Audit consent before December
List how each Chilean contact opted in, and ask again where the record would not show free, informed and specific consent.
- 2.
Write es_CL templates
Have a Chilean speaker write or review them before you submit.
- 3.
Go live
Start a 7-day Lite trial, no card needed. Once Meta business verification is complete, a number is live in about two hours.
Your business is in Chile
- 1.
Talk to sales
InfiQ serves India-based businesses and bills in rupees. A company based in Chile should ask sales whether InfiQ is available to it.
- 2.
Plan for the Agency
From 1 December 2026 you must be able to prove consent; choose tools whose records export, such as InfiQ's consent records.
City guides in Chile
Questions businesses ask about WhatsApp in Chile
Question: What changes for our WhatsApp opt-in forms in Chile on 1 December 2026?
Answer: The consent standard rises. Ley 21.719 requires consent that is free, informed, specific, given in advance and unequivocal, and the business must be able to prove it. Name your business, say what kind of WhatsApp messages people will get, and keep a record of when and where each person agreed.
Question: After December, can we rely on legitimate interest to message existing Chilean customers?
Answer: The new law adds legitimate interest as a lawful basis, but you must tell people which interest you rely on, and they gain a right to object to processing done only for direct marketing. WhatsApp's own policy still requires an opt-in to messages from you, so legitimate interest does not remove the need to ask.
Question: Who enforces data protection in Chile before the new agency starts?
Answer: No dedicated authority does. Until the new regime takes effect, Chile has no data-protection authority of its own; the Agencia de Protección de Datos Personales, created by Ley 21.719, becomes operative as the new rules start on 1 December 2026.
Question: How must we handle a Chilean customer who asks us to stop promotions?
Answer: Stop, and do not send another. Ley 19.496 requires an expedited way to suspend promotional messages and prohibits new ones after the request. On InfiQ a STOP reply is enforced at platform level, even against contacts imported later, and the audit trail records it.
Question: Do Chile's clock changes affect WhatsApp sends scheduled from India?
Answer: Yes, twice a year. Continental Chile is on UTC-3 from September to April and UTC-4 in winter, a schedule Decree 98 of 2026 keeps through April 2029, while Aysén and Magallanes stay on UTC-3 all year. Santiago is eight and a half hours behind India in summer and nine and a half in winter.
Question: Which Spanish should templates for Chilean customers use?
Answer: Chilean Spanish, under Meta's es_CL code, written or reviewed by a Chilean speaker. Each language version is approved separately, so add an English version under en only where your contacts need it, for example in mining or export work.
Question: Can a company headquartered in Santiago use InfiQ?
Answer: Ask sales first. InfiQ serves India-based businesses, invoices in rupees and processes customer data in India, with support in English and Hindi on India time. Indian businesses with Chilean customers can start with a 7-day Lite trial, no card needed.
Sources
Facts on this page were checked against these sources on the dates shown. InfiQ's rates come from its published rate card. Page updated 2026-10-20.
- [1]Ley 21.719 (idNorma 1209272) · Biblioteca del Congreso Nacional (LeyChile) · read 2026-10-20
- [2]Ley 19.628 sobre Protección de la Vida Privada (idNorma 141599) · Biblioteca del Congreso Nacional (LeyChile) · read 2026-10-20
- [3]Ley 19.496 sobre Protección de los Derechos de los Consumidores (idNorma 61438) · Biblioteca del Congreso Nacional (LeyChile) · read 2026-10-20
- [4]Decreto 98 de 2026, Ministerio del Interior (idNorma 1225724) · Biblioteca del Congreso Nacional (LeyChile) · read 2026-10-20
- [5]Chile: Business Travel (24 November 2025) · U.S. International Trade Administration · read 2026-10-20
- [6]Q1 2026 earnings call transcript · Meta Platforms · read 2026-10-20
- [7]World Development Indicators: internet use and population (IT.NET.USER.ZS; SP.POP.TOTL), Chile · World Bank · read 2026-10-20
- [8]World Economic Outlook database: GDP, current prices (NGDPD), Chile · International Monetary Fund · read 2026-10-20
- [9]Mineral Commodity Summaries 2026: Copper · U.S. Geological Survey · read 2026-10-20
- [10]World Development Indicators: ores and metals exports (TX.VAL.MMTL.ZS.UN), Chile · World Bank · read 2026-10-20
- [11]Chile: Mining (24 November 2025) · U.S. International Trade Administration · read 2026-10-20
- [12]Mineral Commodity Summaries 2026: Lithium · U.S. Geological Survey · read 2026-10-20
- [13]World Development Indicators: food exports (TX.VAL.FOOD.ZS.UN), Chile · World Bank · read 2026-10-20
- [14]Chile: eCommerce (24 November 2025) · U.S. International Trade Administration · read 2026-10-20
- [15]Chile: Digital Economy (25 November 2025) · U.S. International Trade Administration · read 2026-10-20
- [16]WhatsApp Business Messaging Policy (updated 23 September 2026) · WhatsApp (Meta) · read 2026-10-20
Get your Chilean opt-ins ready for December
Start a 7-day Lite trial, no card needed, and set up consent records before Ley 21.719 takes effect. Or talk to sales about a programme for customers in Chile.
Route
IN → CL
Official WhatsApp Business Platform
