Which WhatsApp category does this event reminder fall under?+
Utility. It confirms the details of an event the recipient has already registered for, tied to a real action, so it qualifies for the utility category — as long as you keep the wording purely informational and free of any donation or promotional ask.
Do I still need opt-in for a utility reminder?+
Yes. Utility templates are tied to an action the person took, but they still require valid opt-in to receive WhatsApp messages from your nonprofit. Capture that consent at registration, RSVP, or ticket checkout and keep a record of it.
Can I add a 'Donate now' button or line to the reminder?+
Not in this template. Any fundraising or promotional content reclassifies the message as Marketing, which is priced higher and must carry an opt-out line. Keep a separate marketing template for donation appeals so this utility reminder stays clean and cheaper to send.
How much does it cost to send?+
WhatsApp bills per delivered message at the utility rate since Meta moved off per-conversation billing on 1 July 2025. Through InfiQ you pay transparent ₹ pricing (ex-GST), so you can forecast the exact cost for your registrant list before you send.
How quickly can I start sending after submitting?+
Clean utility templates are usually approved within about a day. Once approved, you can send instantly through InfiQ to your entire opted-in registrant list, whether that's fifty volunteers or five thousand walk participants.
Can I edit the wording for my event?+
Yes — you can adjust the copy as long as it stays within utility category rules (informational, no promotion) and you re-submit the edited version for approval. Keeping the four-variable structure makes reuse across events fast.
Can I send the reminder in Hindi or a regional language?+
Absolutely, and it's strongly recommended for community turnout. Create a separate approved template in Hindi, Kannada, Tamil, Bengali or your registrants' language using the same variable slots, then send the version that matches each contact's preference.
Do I keep control of my WhatsApp account and data with InfiQ?+
Yes. InfiQ is an official Meta Business Partner, and you retain full ownership of your BSUID and WhatsApp Business Account — your donor contacts and messaging history stay with your organisation, not locked to the platform.