Which WhatsApp category does this template use?+
Marketing. Any message that promotes an offer, discount or sale is Marketing under Meta's rules. Submitting a promotional message as Utility is the most common cause of rejection, so keep it as Marketing.
Do I need opt-in to send it?+
Yes. Marketing messages can only go to members who have explicitly opted in to receive promotions from you. That opt-in should be logged and auditable — collected at signup, at the front desk, or via a WhatsApp opt-in flow.
Why does the message have to include 'Reply STOP'?+
An opt-out is mandatory for Marketing templates. The 'Reply STOP to opt out of offers' line and the Stop button let members leave your promotional list in one tap, which keeps you compliant and protects your number's quality rating.
Can I edit the wording?+
Yes, within Marketing category rules. Keep claims truthful, keep the opt-out line, and remember that any edit means re-submitting the template to Meta for a fresh approval before you can send the new version.
How fast can I start sending after submitting?+
Template review is usually completed within a day. Once approved, you can send to your entire opted-in fitness list instantly through InfiQ — no per-message re-approval needed.
What does it cost per message?+
It bills per delivered message at Meta's Marketing rate plus InfiQ's platform pricing — transparent ₹ pricing, ex-GST. Meta moved off per-conversation billing on 1 July 2025, so you pay per delivered message, not per conversation.
Can I send it in Hindi or another regional language?+
Yes, and for neighbourhood studios it usually performs better. Create the regional-language version as a separate template, submit it for approval, and select it per campaign — don't translate an already-approved template on the fly.
What gets a fitness promotional template rejected?+
The usual culprits: submitting under the wrong category, missing the opt-out line, unverifiable health or weight-loss claims, and placeholder values that contain links, phone numbers or promotional text. Clean sample values and truthful copy clear review fastest.