Which WhatsApp category does this template use?+
Utility. It informs a member about a confirmed appointment they already booked, which is a transactional message tied to a real action rather than a promotion. That keeps it in the cheaper utility category and speeds up approval — provided you keep the wording strictly informational.
Do I still need opt-in to send it?+
Yes. Consent and opt-in rules always apply on WhatsApp, even for utility and authentication templates. The utility category refers to what the message is about, not a waiver of consent — make sure members have agreed to receive WhatsApp messages from your fitness business before you send reminders.
Can I edit the wording after approval?+
You can, but any edit means re-submitting the template for approval before it goes live again. Keep changes inside the utility rules — informational only, no offers or promotional language — so the edited version stays in the same category and clears review quickly.
How soon can I start sending after submitting?+
Template review is typically completed within a day. Once it is approved, you can send it instantly to opted-in members through InfiQ, and the four variables populate automatically from your booking or CRM data at send time.
How much does each reminder cost?+
WhatsApp bills per delivered message by category since 1 July 2025, and this template bills at the utility rate — lower than marketing. On top of that you pay InfiQ's transparent ₹ pricing (ex-GST), so you can forecast the exact cost per reminder in advance.
Will the Reschedule button cost me extra to reply to?+
When a member taps a button or messages you, a free 24-hour customer service window opens. Within that window your team can reply and help them rebook without per-message template charges — the window is a free service period, not a billing unit.
Can I add a discount or class offer to this template?+
No — adding any promotion reclassifies it as a marketing template and risks rejection under the utility category. If you want to promote a class pack or offer, build a separate marketing template, include a required opt-out line, and keep this reminder strictly transactional.
Can I send it in Hindi or another Indian language?+
Yes. Create a version in Hindi, Tamil, Marathi, or your members' preferred language and submit each one as its own template for approval. Localised reminders often improve read and confirmation rates for neighbourhood studios and clinics.