Which WhatsApp category does an event reminder use?+
Utility. An event reminder is transactional — it's tied to a confirmed ticket, seat or RSVP — so it qualifies for the Utility category, which is priced below marketing and reviewed as informational content.
Do I still need consent to send event reminders?+
Yes. Opt-in and consent requirements always apply on WhatsApp. In practice the attendee's ticket purchase or registration, together with your notification consent, is the basis for sending a Utility reminder tied to that real action.
How is an event reminder billed?+
WhatsApp bills per delivered message by category, and this template sends on the Utility rate. Since 1 July 2025 billing is per delivered message, not per conversation. If the reminder lands inside a free 24-hour service window the attendee opened by messaging you, it's treated as a service interaction rather than a billed template.
Can I edit the wording after approval?+
You can, but any change to the body or variables means re-submitting the template for approval. Keep edits within Utility rules — informational only, no offers or promotions — so it clears review again quickly.
How fast can I start sending once submitted?+
Template review is usually completed within a day. After approval you can send instantly and reuse the same template for every event through InfiQ, personalising the {{1}}–{{4}} variables per attendee.
Can I add an offer or a link to buy the next event?+
Not in this template. Adding a promotion, discount code or cross-sell converts it into a marketing message, which risks rejection or re-categorisation. Send promotions as a separate marketing template that includes an opt-out line.
Can I send event reminders in Hindi or other Indian languages?+
Yes. Create a separate Utility template with the body translated into Hindi, Tamil, Marathi or your audience's language, keeping the same {{1}}–{{4}} variable structure, and submit it for approval. Regional-language reminders typically lift read rates and attendance for local events.
How many reminders can I send for one event?+
There's no hard cap, but restraint protects your quality rating. A 24-hour reminder plus a short 2–3 hour nudge is the common pattern; multi-day events can send one per day. Each delivered message is billed at the Utility rate.