Which category should I submit this renewal template as?+
Utility. A renewal reminder is transactional and tied to a real, imminent billing event, so it qualifies for the utility category — which is both easier to get approved and cheaper to send than a marketing template.
Does a renewal reminder need opt-in?+
Yes. Opt-in and consent still apply to all WhatsApp Business templates. Utility messages must be tied to a genuine action the customer took, such as subscribing, but you still need the contact to have opted in to receive messages on WhatsApp.
Can I add a renewal discount to this template?+
Not in this one. Adding an offer, discount or promotional urgency reclassifies the message as marketing and risks rejection. If you want to offer a discount, create a separate marketing template with a clear opt-out line and send it only to contacts who have consented.
How is this template billed?+
WhatsApp bills per delivered message by category since Meta moved off per-conversation billing on 1 July 2025. This template sends at the utility rate. With InfiQ you pay transparent ₹ pricing, ex-GST.
How fast can I start sending after submitting?+
After Meta approves the template — usually within a day, and often faster for a clean utility message — you can send it instantly through InfiQ, including scheduled and automated renewal sequences.
Can I edit the wording of the template?+
Yes. You can adjust the copy to match your brand voice, but keep it strictly informational to stay within utility rules, then re-submit the edited version for approval before sending.
Can I send this renewal reminder in Hindi or a regional language?+
Yes. Create a language-specific version of the template — Hindi, Tamil, Marathi or whichever your learners prefer — and submit each as its own approved template. Localised renewal reminders typically see higher read and action rates.
What happens if the 24-hour window has closed?+
The 24-hour window is a free service window for replying to customer-initiated chats, not a billing unit. Sending an approved template like this outside that window is exactly what templates are for — the send is billed at the utility rate whether or not a service window is open.