Which category should I submit this template under?+
Marketing. Any message announcing a discount, sale or promotion is promotional by definition. Submitting it as Utility to dodge marketing rules is the most common rejection cause and can put your WhatsApp Business Account under review.
Does this template need opt-in?+
Yes. Marketing messages can only be sent to customers who have opted in to receive promotional content from you — for example at checkout, on a sign-up form, or via a prior WhatsApp opt-in. It must also carry a clear opt-out line.
Why is the "Reply STOP to opt out" line mandatory?+
Meta requires marketing templates to give recipients an easy way to stop receiving promotions. Including the opt-out line (or a Stop promotions button) keeps you compliant and protects your quality rating by reducing block-and-report signals.
How is a promotional broadcast billed?+
Per delivered message at the marketing rate. Since 1 July 2025 WhatsApp bills per message by category rather than per conversation, so you pay for each promotional message that reaches a customer. The 24-hour service window is free and does not affect what a marketing send costs.
Can I edit the wording?+
Yes, within marketing category rules. Any edit to the body, buttons or variables creates a new version that must be re-submitted for approval before it can be sent.
How fast can I start sending after submitting?+
A clean marketing template usually clears review within a day. Once approved, you can broadcast to your opted-in list instantly through InfiQ.
How many variables and buttons can I use?+
This template uses five variables (name, offer, discount, category, end date) and up to three buttons — here a Shop now URL button, a View all offers button, and a Stop promotions quick-reply for opt-out.
Can I send it in Hindi or a regional language?+
Yes. Create a separate language version of the template and submit it for approval. Regional-language promotions often lift open and reply rates for D2C brands selling beyond metro cities.