What Shared Team Inbox means
A shared team inbox is a workspace that lets several agents manage conversations on one WhatsApp Business number together. Because the WhatsApp Business API has no chat screen of its own, the inbox is the software layer where humans read and reply to customer messages.
Typical features include assigning chats to agents, internal notes, canned replies, labels, and a full conversation history so any agent can pick up where another left off. This is what turns a single business number into a proper support and sales channel for a team.
InfiQ's shared team inbox brings multi-agent collaboration to your WhatsApp number, working alongside chatbots that handle the routine and escalate the rest to a person.
