What Communications Platform as a Service means
CPaaS stands for Communications Platform as a Service. It is a category of cloud software that exposes communication channels — WhatsApp, SMS, email, voice, RCS — through APIs and dashboards, so a business can add customer messaging to its products without operating its own telecom or messaging infrastructure.
For WhatsApp specifically, a CPaaS provider handles the heavy lifting: provisioning the WhatsApp Business API, getting message templates approved, managing webhooks and delivery, and layering on tools like broadcasts, chatbots and a shared inbox. The business gets a ready-made product instead of a raw API.
InfiQ is a CPaaS platform focused on the official WhatsApp Business API. It combines API access with broadcasts, chatbots, a shared team inbox, developer APIs and compliance guidance in one place.
