InfiQ supports this — Meta Business Partner

WhatsApp Coexistence: Run the Business App and the API on One Number

Coexistence lets a business use the WhatsApp Business app and the WhatsApp Business API on the same phone number — so owners and staff keep chatting from the familiar app while automation, broadcasts and a team inbox run through the API.

Keep the WhatsApp Business app you already use AND add API automation on the same number — no number change, no losing your chat history or behaviour.

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The owner replies from the WhatsApp Business app while the API sends an automated order update on the same number.

WhatsApp app

Same number, same chat

Manual reply

Manual

InfiQ API

Same number, same chat

Auto-reply ✓

Automated

Why it matters

Many Indian SMBs run their whole business from the WhatsApp Business app and fear that 'going API' means abandoning it. Coexistence removes that fear: staff keep replying from the app they know, while the API layer adds broadcast, chatbots, a shared inbox and integrations on the very same number. It's the smoothest possible on-ramp from app to platform.

Where many CPaaS fall short

Providers that force a number migration and app cut-over create friction and downtime. Coexistence support is a real onboarding differentiator — InfiQ supports it.

Are you eligible?

Coexistence has a few requirements before you can run the app and API together on one number:

0 of 4 ready — tick the rest to confirm eligibility.

Set it up with InfiQ

Getting coexistence live with InfiQ takes just a few steps:

0 of 4 steps done

Complete Meta business verification so your number qualifies for coexistence.

Frequently asked questions

Can I keep using the WhatsApp Business app?+

Yes — that's exactly the point of coexistence. Your staff keep replying from the familiar Business app while the API adds automation on the same number.

Does coexistence use the same phone number?+

Yes. Both the WhatsApp Business app and the WhatsApp Business API run on one and the same phone number, so there is no number change for you or your customers.

Will I lose my existing chats and history?+

No. Enabling coexistence keeps your chat history and behaviour intact, so nothing is lost when you add the API layer.

Is coexistence available for my business right now?+

Availability follows Meta's rollout, so it depends on your account and region. Check with InfiQ and we'll confirm whether coexistence is enabled for your number.

Do I have to migrate my number to go API?+

No. Coexistence avoids a forced number migration and app cut-over, so you get API power without the friction and downtime other providers create.

Is InfiQ an official partner for this?+

Yes. InfiQ is an official Meta Business Partner and supports coexistence so you can add broadcast, chatbots, a shared inbox and integrations on your existing number.

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