InfiQ supports this — Meta Business Partner

Interactive Messages: Buttons, Lists and CTAs That Get Replies

Interactive messages replace 'reply with 1 for yes' friction with tappable reply buttons, list menus and call-to-action buttons — turning multi-step decisions into a single tap and dramatically lifting response and completion rates.

Quick-reply buttons, list pickers and CTA buttons (visit/call) inside WhatsApp. One tap beats typing; response rates jump.

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A customer confirms and reschedules an appointment using tappable reply buttons and a list menu.

9:41

Bloom Dental Studio

online

Hi! What would you like to do today?

Book, reschedule or ask us anything 👇

Message

Why it works

Every character a customer has to type is friction and error. Buttons and lists collapse choices (pick a service, confirm or decline, choose a slot) into a tap — clearer for the user, cleaner data for you, and far higher completion than free-text replies. They are the backbone of good WhatsApp UX.

Use cases

Common patterns include appointment confirm and reschedule, menu navigation, order actions, feedback (rate 1 to 5 as buttons), and routing ('Sales / Support / Billing'). Interactive messages pair naturally with chatbots and FAQ automation, so a tap can hand straight off to bot logic or a live agent.

Are you eligible?

To send interactive messages, you need:

0 of 5 ready — tick the rest to confirm eligibility.

Set it up with InfiQ

Getting interactive messages live with InfiQ takes four steps:

0 of 4 steps done

Lay out your reply buttons, list menu items and CTA buttons for each message.

Frequently asked questions

What types of interactive messages exist?+

There are three main types: reply buttons for quick choices, list messages for longer menus of options, and call-to-action buttons such as visit-website or call-phone-number.

Do interactive messages need approval?+

They work within WhatsApp's template and interactive-message rules, so message content follows Meta's approval and category requirements just like any other outbound WhatsApp message.

Do interactive messages lift response rates?+

Yes — a single tap beats typing a reply, so completion and response rates are consistently higher than with free-text prompts.

Does InfiQ support all interactive message types?+

Yes. InfiQ supports reply buttons, list messages and CTA buttons, and can map each tap to your flows or bot logic.

How are interactive messages billed?+

WhatsApp bills per delivered message by category (marketing, utility or authentication). Adding buttons or lists does not change how billing works — usage is billed via transparent ₹ pass-through pricing by category, ex-GST, shown in your dashboard rate card.

Can a tap hand off to a chatbot or live agent?+

Yes. Each button or list selection can trigger a flow, a bot response or routing to a live agent, making interactive messages the entry point to fuller automation.

Still have questions?

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