Diagnose and fix issues yourself, fast.
When a message fails, a template pauses or a webhook goes quiet — find the cause and the fix without waiting on a support ticket.
What you'll learn
The troubleshooting track, at a glance
Most WhatsApp API issues fall into a handful of patterns. Learn to recognise them and you'll resolve the majority yourself.
- How to read message error codes and tell a content problem from a delivery problem
- What quality ratings and messaging limits mean when sends suddenly start failing
- Why templates get paused or disabled and how to recover them
- How to diagnose missing webhook events methodically
- When to escalate to support — and what to include so it's resolved in one pass
On the roadmap
Planned tutorials in troubleshooting
The curriculum is locked; the articles are in production. Here's exactly what's coming to this track.
- 01
Decode common message error codes
Coming soonThe error codes you'll actually meet, grouped by cause, each with its fastest fix.
- 02
My messages stopped delivering — a checklist
Coming soonA top-to-bottom diagnostic: opt-ins, limits, quality rating, template status and payload errors.
- 03
Recover a paused template
Coming soonWhy Meta pauses templates, how the appeal process works and how to stop it recurring.
- 04
Debug missing webhook events
Coming soonConfirm what was sent, check your endpoint's responses and find where events are being dropped.
- 05
Raise a support ticket that gets a one-touch fix
Coming soonThe message IDs, timestamps and payloads to include so support can act without a back-and-forth.
The first batch of step-by-step articles starts with onboarding and rolls out track by track. Until then, the blog covers the fundamentals in depth and the developer hub documents the REST API and webhooks.
FAQ
Frequently asked questions
Why do some customers not receive my messages?
The common causes: the contact hasn't opted in or has blocked you, your messaging limit was reached, the template was paused, or the number is no longer on WhatsApp. The delivery checklist tutorial walks the full diagnostic in order.
What is a quality rating?
Meta scores each phone number based on customer feedback signals such as blocks and reports. A low rating reduces your messaging limits, so the best-practices track is the long-term fix — this track covers the short-term recovery.
How do I reach InfiQ support?
Through the contact page. Lite includes chat and WhatsApp support (36–48 hour SLA); Growth adds call support with responses within 24 hours. The planned ticket tutorial shows exactly what to include so most issues resolve on the first reply.
Put the tutorials to work on a live account.
Get onboarded on the official WhatsApp Business API in as little as 24 hours — with a team that answers.