Automate answers without writing code.
Build flows that greet, qualify and answer customers automatically — then hand off to a human at exactly the right moment.
What you'll learn
The chatbot builder track, at a glance
No code required. If you can sketch the conversation on a whiteboard, you can build it in the flow builder.
- How to map a conversation into steps, branches and fallbacks before you build anything
- How to use buttons and list messages so customers tap instead of type
- How to capture answers as contact attributes you can segment on later
- How to route conversations to a human agent with the full transcript attached
- How to test a flow safely before publishing it to customers
On the roadmap
Planned tutorials in chatbot builder
The curriculum is locked; the articles are in production. Here's exactly what's coming to this track.
- 01
Build your first welcome flow
Coming soonGreet new conversations, offer three tappable options and route each one somewhere useful.
- 02
Answer FAQs automatically
Coming soonTurn your ten most common questions into instant answers that resolve without an agent.
- 03
Qualify leads with buttons and lists
Coming soonAsk budget, location and intent with structured replies, and store every answer as an attribute.
- 04
Design a clean human handoff
Coming soonDecide when the bot should escalate and make sure the agent sees everything the customer already said.
- 05
Test and publish a flow
Coming soonRun the flow against your own number, check every branch and publish with confidence.
The first batch of step-by-step articles starts with onboarding and rolls out track by track. Until then, the blog covers the fundamentals in depth and the developer hub documents the REST API and webhooks.
FAQ
Frequently asked questions
Do I need to know how to code to build a chatbot?
No. The flow builder is visual — steps, branches and messages are arranged on a canvas. The developer tracks exist for teams that want to trigger flows from their own systems, but they're optional.
What happens when the bot doesn't understand a customer?
You define a fallback: re-ask with buttons, offer a menu, or hand off to a human. The handoff tutorial covers making that moment feel like a warm transfer rather than hitting a wall.
Can a campaign reply trigger a flow?
Yes. Button replies to a broadcast can enter a flow, which is one of the most effective patterns — the campaign starts the conversation and the bot qualifies the response.
Put the tutorials to work on a live account.
Get onboarded on the official WhatsApp Business API in as little as 24 hours — with a team that answers.