Event Reminders WhatsApp Template for Hospitals & Clinics

How to personalise the variables

The template reads as a genuine 1:1 message only when every variable is populated from your registration record — never left as a placeholder or a generic value. Map {{1}} to the attendee's first name, {{2}} to the exact event title as advertised, {{3}} to the specific branch or venue (include the locality so it's unambiguous across multi-branch groups), {{4}} and {{5}} to the date and start time in a format patients read easily, and {{6}} to the registration or token ID they'll show at the desk. Always provide sample values for each variable when you submit — Meta reviews the template shape, not your live data, and clear samples speed approval. If you run camps in multiple cities, keep venue and locality inside the variable rather than baking a single address into the body, so one approved template serves every branch.

• {{1}} — attendee first name from your registration list
• {{2}} — exact event title as promoted
• {{3}} — venue plus locality (e.g. Apollo Clinic, Banjara Hills)
• {{4}} / {{5}} — date and start time in a patient-friendly format
• {{6}} — registration or token ID shown at the desk

Getting it approved by Meta

Submit this as a Utility template. The single biggest cause of rejection here is category drift — the moment you add a promotional line ("Book a paid consultation", "20% off full-body checkup", a discount code, or any upsell), Meta reclassifies it as marketing and often rejects it outright. Keep the body strictly about the event the person registered for. Fill in a realistic sample for every variable so the reviewer can see the finished message, avoid ALL-CAPS shouting and excessive emojis, and make sure button labels match their action (a calendar button should add to calendar, not open a sales page). Because you're a WhatsApp-first business handling patient data, also confirm you captured opt-in at registration — utility templates still require that the contact chose to hear from you. Approval usually lands within a day, after which you can send instantly through InfiQ.

• Choose Utility, not Marketing — no offers, discounts or upsells
• Provide a sample value for every variable
• Skip ALL-CAPS and emoji overload; keep it clean and informational
• Ensure button labels match what each button does
• Confirm registration-time opt-in for every contact

Sending, timing and cost with InfiQ

Once approved, you send the reminder through InfiQ against your registered WhatsApp Business number, either in bulk from your event roster or triggered automatically from your booking system. WhatsApp bills per delivered message by category, so each utility reminder is charged at Meta's live utility rate on top of InfiQ's transparent ₹ platform pricing (ex-GST) — there's no per-conversation charge, and the 24-hour customer service window is a free window for follow-up replies, not a billing unit. For most camps the maths is comfortably in your favour: a reminder that converts a handful of no-shows into attendees pays for itself many times over in filled slots and better outcomes. Slide your expected attendee volume into the cost tool to see your monthly ₹ figure and typical payback for this specific template.