Which category should this template use?+
Marketing. Any message promoting an offer, discount, cashback or referral bonus is promotional, so it must be submitted under the Marketing category. Submitting a promotional message as Utility to reduce cost is the most common rejection cause and risks your number's quality rating.
Does this template need opt-in?+
Yes. Marketing messages can only go to customers who have opted in to receive promotional content from you. Send exclusively to your opted-in list, and keep the STOP opt-out line in the message so recipients can leave at any time.
Why is there a 'Reply STOP' line in the message?+
Marketing templates must give recipients a clear way to opt out. Keeping the opt-out line in the body reduces complaints, and fewer complaints protect your quality rating — which directly affects how many marketing messages you're allowed to send.
Can I edit the wording?+
Yes, within Marketing category rules. Keep the benefit truthful, keep the opt-out line, avoid guaranteed-return or misleading financial claims, and re-submit the edited template for approval before using it.
How much does it cost to send?+
WhatsApp bills per delivered message by category, and this template sends at the Marketing rate. Since 1 July 2025 there's no per-conversation bundling — each delivered message is charged individually. InfiQ applies transparent ₹ pricing (ex-GST).
How fast can I start sending?+
Once the template is approved — usually within a day — you can send it immediately at scale through InfiQ. Approval is the only gate; after that, sends to your opted-in list are instant.
Can I send it in Hindi or a regional language?+
Yes. Recreate the same structure in Hindi, Tamil, Telugu or your customers' primary language and submit it as a separate Marketing template. Regional-language offers usually lift read and claim rates in fintech's tier-2 and tier-3 audiences.
How many buttons can I add?+
Up to three per template. Combine a claim/action button with a 'View all offers' link and a quick-reply opt-out, so the next step for the customer is a single tap.