chatbots
AI agent vs chatbot on WhatsApp: which to use for which job
Rule-based WhatsApp bots win fixed journeys, AI agents win open questions, and most businesses need both. Compare cost per reply, risk and policy limits.
RRRaman Rajiv 7 min read
Author
1 article7 min of readingRaman Rajiv
Chatbots, Flows & AI agents
Raman covers automation on WhatsApp: chatbots, WhatsApp Flows and AI agents, and how to design conversations that hand over to a person at the right moment. Posts on this beat cite their sources and are reviewed before they are published.
- Chatbots
- WhatsApp Flows
- AI agents
- Automation design
Reading done. Sending next?
Get live on the official WhatsApp Business API in 2 hours with InfiQ.
7-day free trial Enterprise-grade reliability Live in 2 hours Built for Indian businesses