What documents do I need for WhatsApp Business verification?
To get verified on the WhatsApp Business API, an Indian business generally needs proof that it is a real, registered entity (GST certificate or registration document), a phone number it controls, and a verifiable online presence — a website or business listing where the legal name and address match. Exact requirements shift with your entity type (proprietorship, LLP, private limited, or partnership) and whether you pursue Meta Business Verification. Below is the practical checklist InfiQ walks every customer through so your account clears review the first time.
Quick answer
You mainly need a business registration or GST document, a phone number you control, and a website/listing where your legal name and address match Meta's records — requirements vary by entity type.The core checklist most Indian businesses need
Verification is really two linked steps: proving your business is legitimate (Meta Business Verification) and getting your sending phone number and display name approved for the WhatsApp Business API. For the business-legitimacy step, keep these ready before you start. Having them consistent — same legal name spelled the same way everywhere — is what prevents most rejections.
- Business registration proof: Certificate of Incorporation, LLP agreement, partnership deed, or Shop & Establishment / Udyam registration, depending on your entity
- GST certificate or a government-issued tax document showing your legal business name
- Proof of address matching your registration (a recent utility bill or bank statement often works)
- A live business website whose domain, contact details and legal name line up with the documents
- A phone number you own and can receive an OTP on — one not already tied to a personal WhatsApp or another WhatsApp Business account
How requirements change by entity type
There is no single document list because Meta accepts different proof depending on how your business is structured. A registered company can lean on its incorporation and GST paperwork; a smaller proprietorship without full registration often relies on Udyam (MSME) registration, a Shop & Establishment licence, and a GST or PAN-linked tax document plus a matching website. The principle stays the same across all of them: every artefact you submit should agree on the exact legal name and, where possible, the registered address. Mismatched or abbreviated names are the single most common reason a verification stalls.
- Private limited / LLP: Certificate of Incorporation or LLP agreement, plus GST and a corporate website
- Partnership firm: Registered partnership deed and GST/tax document
- Proprietorship: Udyam or Shop & Establishment registration, GST or tax proof, and a business website or verifiable listing
Display name and phone number approval
Separate from proving your business exists, WhatsApp reviews the display name your customers will see and the number that sends from. Your display name must reflect your actual brand — it should relate to the business, avoid being only a generic term or URL, and align with the name on your documents. The sending number cannot already be registered to a regular WhatsApp or WhatsApp Business app account; if it is, you delete that account first. New numbers or purpose-bought virtual numbers are fine as long as you can complete the OTP verification. Once the number and display name are approved, you can start sending and later apply for the green tick, which is a separate, optional business-verification badge with its own bar around notability and news coverage.
How InfiQ gets you through review the first time
As an official Meta Business Partner, InfiQ manages this end-to-end so you are not guessing at Meta's forms. We review your documents up front, flag name or address mismatches before they cause a rejection, and submit the display-name and number requests correctly the first time. You keep full ownership of your WhatsApp Business Account and its BSUID — nothing is locked inside a reseller's account — and you go live on transparent ₹ pricing (ex-GST), billed per delivered message by category. That means once verification clears, you are set up cleanly for both compliance and cost from day one.
- Pre-submission document check to catch name/address mismatches early
- Correct display-name and phone-number submission handled for you
- Full ownership of your WhatsApp Business Account and BSUID
- Optional guidance on the green-tick application once you are live
Frequently asked questions
Do I absolutely need GST to verify on the WhatsApp Business API?+
Can I use my personal phone number for the WhatsApp Business API?+
How long does WhatsApp business verification take?+
Is a website mandatory for verification?+
What is the difference between account verification and the green tick?+
Why do most verifications get rejected?+
Does InfiQ handle the verification for me?+
Get verified without the guesswork
Let InfiQ's Meta Business Partner team review your documents and submit your WhatsApp Business verification correctly the first time — so you go live faster and keep full ownership of your account.