How do I migrate from Wati or AiSensy to InfiQ?
Migrating from Wati or AiSensy to InfiQ does not mean starting over. Your WhatsApp number, your approved message templates, your green tick and — crucially — your hard-earned quality rating all travel with your WhatsApp Business Account (WABA). Because your WABA sits on Meta's infrastructure and not inside your old provider, switching the Business Solution Provider (BSP) attached to it is an account-level change, not a data migration. When it is done correctly, with you holding the BSUID (Business-Scoped User ID) and full admin rights over the WABA, the cut-over typically completes in a matter of hours with no downtime for your customers and no gap in delivery.
Quick answer
Your WhatsApp number, approved templates, green tick and quality rating live on your WABA, not on Wati or AiSensy — so InfiQ can re-point your account to us, usually within hours and with zero downtime, as long as you own the WABA and BSUID.What actually moves — and what stays exactly the same
The single most reassuring fact about switching providers is how little of what customers see actually changes. Your business phone number stays the same, so there is nothing to reprint, re-advertise or re-announce. Because message templates are approved and held by Meta at the WABA level, your existing marketing, utility and authentication templates come across without re-submission. Your green tick (official business account badge) is granted against the WABA, so it persists through the switch. And your quality rating and messaging tier — the reputation you built up by messaging responsibly on Wati or AiSensy — carry over intact, so you do not drop back to a lower daily limit. In practice, moving providers is a change of the plumbing behind your number, not a change to the number or its standing with Meta.
- Same number: no reprinting packaging, ads or QR codes
- Approved templates carry over — no waiting for re-approval
- Green tick and business verification remain in place
- Quality rating and messaging tier stay intact
- Provider-specific pieces — chatbot flows, canned replies, inbox history — are rebuilt on InfiQ
The migration steps, from kick-off to go-live
A clean provider switch follows a predictable path, and InfiQ handles the heavy lifting so your team is only involved where a decision or a click is genuinely required. First we confirm you hold admin rights on your WABA and your BSUID, because ownership is what makes a number portable between providers in the first place. Next we re-point the WABA so InfiQ becomes the connected provider, while your templates and rating stay attached to the account. In parallel, we recreate the parts that are provider-specific — your automations, quick replies and the connection to your CRM or storefront. We then run test messages end to end before flipping live traffic, so delivery is continuous and customers never hit a dead number. Because the number and templates never leave your WABA, this whole sequence usually lands within hours rather than days.
- Confirm WABA admin rights and BSUID ownership
- Re-point the WABA so InfiQ is the connected provider
- Recreate automations, quick replies and CRM connections
- Run end-to-end test messages before switching live traffic
- Go live with continuous delivery and no customer-facing gap
Why ownership of your WABA and BSUID is the whole game
The difference between a smooth migration and a painful one comes down to who controls the account. When your business owns the WABA and holds its own BSUID (Business-Scoped User ID), the number is genuinely yours to move — you can attach it to whichever provider serves you best. When a provider has instead placed your number inside an account it controls, portability gets murky and switching can turn into a negotiation. InfiQ is an official Meta Business Partner and sets you up with full BSUID ownership from day one, which is exactly the arrangement that lets a future migration — including one to us — happen quickly. If you are unsure how your current setup is structured, that is the first thing to check, because it determines how straightforward your move will be.
What migration does to your costs
Switching providers does not change what Meta charges to deliver your messages. Since 1 July 2025, WhatsApp bills per delivered message by category — marketing, utility or authentication — rather than per conversation, and the 24-hour customer service window is a free window for support replies, not a billing unit. Those category rates are Meta's, and they are the same whichever provider connects your number. What changes when you move to InfiQ is transparency: we apply transparent ₹ pricing (ex-GST) with a clearly stated platform fee, so you can reconcile your bill line by line instead of guessing. Before you commit, it is worth modelling your real volume and category mix in our pricing calculator so you can see your expected spend on InfiQ next to what you pay today.
- Meta bills per delivered message by category — marketing, utility, authentication
- The 24-hour service window is free for support replies, not a billing unit
- Meta's category rates are the same across providers
- InfiQ shows transparent ₹ pricing (ex-GST) plus a stated platform fee
Frequently asked questions
Will I lose my approved templates when I move from Wati or AiSensy?+
Does migrating reset my quality rating or messaging limit?+
How long does the migration take and will there be downtime?+
Do I have to change my WhatsApp number?+
What is a BSUID and why does it matter for migration?+
What happens to my chatbot flows, automations and inbox?+
Will my green tick (official business account) carry over?+
Is my bill going to change after I move to InfiQ?+
Switch to InfiQ without the downtime
Talk to our migration team and we will re-point your number, templates and quality rating to InfiQ — usually within hours, with zero interruption to your customers.